1. Introduction
Neural Trading (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and digital products (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
- Name, email address, and contact information
- Account credentials
- Payment and billing information
- Profile information and preferences
Automatically Collected Information
When you access our Services, we may automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, time spent, interaction patterns)
- Log data (IP address, browser type, pages visited, timestamps)
- Location data (with your consent, where applicable)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
4. Third-Party Services
We may share your information with third-party service providers that perform services on our behalf, including:
- Analytics providers (e.g., to help us understand how our Services are used)
- Cloud hosting providers (to store and process data)
- Payment processors (to handle transactions securely)
- App stores (Apple App Store, Google Play Store)
These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Portability: You can request a copy of your data in a structured, machine-readable format.
- Opt-out: You can opt out of certain data processing activities, such as marketing communications.
To exercise any of these rights, please contact us at contact@neuraltrading.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Neural Trading
Email: contact@neuraltrading.com